FAQs
What form of payment do you accept?
- Pay with Credit/Debit Card
The available credit/debit card options are listed below.
This transaction is strongly secured and encrypted by Stripe.
Please note that Interstellarbloom Store does not collect your credit/debit card number or personal information when you make a payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information.
You also use Apple Pay if you are using Apple devices.
- Pay with Paypal
When placing an order with PayPal, you will be redirected to the PayPal payment page where you can confirm your payment by logging in with your PayPal username and password.
You may still check out even without a PayPal account. To do so, please click “Pay with Debit/Credit Card” in the PayPal payment page and you will be redirected to a secure page where you can enter your credit card information or complete your payment safely via PayPal.
We accept payments in the form of Visa, MasterCard, Discover and PayPal only. We will not accept any other forms of payment other than those listed above. All sensitive information sent between your computer and PayPal systems is automatically encrypted, ensuring your information is kept private.
How long does it take for me to receive my order?
PROCESSING TIME
Your order will be processed within 3 to 5 business days
Orders placed over holidays and weekends will be processed in the following business days.
Please note that delivery of orders with more than one item may ship on different dates according to stock availability.
STANDARD SHIPPING
Shipping time for order:
- Normally, it takes 5-15 business days to deliver the package to USA.
- For others countries’ customers, please allow 15-20 business days of shipping time.
- Due to the Covid 19 pandemic, shipping time might take additional several days
How do I change my shipping address?
To change your shipping address please contact us as soon as possible and we will help you to make sure you will receive your order at the correct address. Contact us now
Do you offer international shipping?
Yes, we offer international shipping to most countries around the world. Please check our shipping policy for more information.
How do I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the progress of your package on the carrier’s website.
What is your return policy?
We offer a 14-day return policy on most of our products. If you are not satisfied with your purchase, you can return it for a full refund within 14 days of receiving your order. Please refer to our return policy for more information.
How do I contact customer service?
If you have any questions or concerns, you can contact our customer service team by filling out the contact form on our website or by sending an email to expenses@interstellarbloom.com. We will do our best to respond to your inquiry as soon as possible.
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